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LiveChat is a powerful customer service solution that enhances customer experience and drives sales. This platform not only offers an interactive chat experience but also highlights your products effectively. With its AI chatbot automation and custom forms, it excels at lead qualification, and its automatic sales tracking assesses ROI accurately. LiveChat swiftly addresses customer queries, merging the efficiency of AI with the human touch. Visitor segmentation ensures personalized service, while its integration with over 200 tools supports CRM management, order handling, and payment processing.
3 reasons to use LiveChat
- Enhanced Customer Engagement: LiveChat allows for real-time, interactive communication, improving customer experience and satisfaction levels.
- Sales and Lead Generation: LiveChat aids in sales and lead generation by allowing product displays during chats and enabling online lead qualification through custom forms and AI chatbot automations.
- AI Automation: LiveChat integrates AI chatbot functionalities that can efficiently manage customer interactions, route chats, and segment visitors based on site activity, even during off-hours or high-traffic periods.
LiveChat, combined with ChatBot, offers a blend of AI automation and human touch. This integration aims to elevate customer service by using AI for initial interactions and seamlessly transitioning to human agents when needed.
The “Afterhours chatbot” ensures that customer queries are addressed even when you’re offline. It provides answers around the clock, ensuring consistent support even on days off.
This feature is designed to automatically gather, segment, and qualify leads. It helps businesses prioritize and manage potential customers more efficiently.
Yes, LiveChat allows you to connect with followers and potential customers on your Facebook fan page. It also helps filter out any spam from social media interactions.
Accordion ContenWhen a chatbot doesn’t have the answer or when a human touch is required, LiveChat’s software assigns the issue to a live agent. The transition is designed to be seamless, ensuring customers quickly engage with the right person.